Right of rescission - Returns & Exchanges

At Mascerade, we believe in 100% Customer Satisfaction. We want you to be happy with your purchase and experience with us. If the product you received is wrong, not satisfactory, or otherwise defective, we are here to help you.

The rescission is to be addressed to:

Mascerade GmbH
Dörnekampstr.35
46282 Dorsten
Tel:  +49 (0) 23 62 / 91 30 65
eMail: bestellung@mascerade.de or our service department: linden-becker@mascerade.de

All returns and/or exchanges must be authorized and the product must be in it's original packaging and be unused and undamaged. Mascerade GmbH reserves the right to refuse any return and/or exchange. If your item arrived damaged as a result of transit, be sure to save the damaged box for insurance claim purposes with the shipping company. We require photos of all items that arrived damaged.

Important - NON-Returnable Items:
Due to liability restrictions and our dedication to maintain high quality and safe products, we cannot accept returns or exchanges on the following products: Tattoo-Markers, EventCase50, EventCase30+20, Face and Body Paints, Glitters (loose), Practice Heads-used, Prosthetic pieces, Body FX and wig caps.

There are absolutely NO returns or exchanges on custom-made items, including cases and stencils.
To file a return and/or exchange please fill out our product returns form located below and we will contact you shortly. If the return and/or exchange is approved, we will issue you a Return Authorization Number. All unauthorized returns will NOT be accepted, and will be disposed of at the customer’s expense. In the event of a return or exchange, the customer will be responsible for shipping the item back. We will credit you the product price charged on your invoice and any applicable sales tax, minus a 10% re-stocking fees once the item is received and the return approved.
Please allow 5 days for the refund to appear after the returned items have been approved. We ask that you return your items within 5 days of receiving your Return Authorization Code. We will be unable to accept your return after 14 days of receiving your RAC.